What is STOX?
STOX is a company specializing in e-commerce fulfillment services. We provide warehousing, inventory management, order fulfillment, shipping, returns management, and cash collection solutions, helping online store owners focus on growing their businesses and increasing sales while we handle all operational processes.
The process begins by sending your products to STOX, where we receive, store, and manage them using an advanced system. Once a new order is placed, we pick, pack, and hand it over to the appropriate shipping carrier, while all data is updated in real time on your control panel.
A shipping company is responsible only for transporting orders from the merchant to the customer. STOX, on the other hand, manages the entire order lifecycle, starting from receiving and storing products, managing inventory, picking and packing orders, handing them over to shipping carriers, and handling returns, collections, and operational reporting.
Managing inventory, orders, shipping, and returns requires an operational team, expertise, and specialized systems. With STOX, you gain access to a fully integrated operational infrastructure, advanced technology, and a specialized team without bearing the costs of building and managing these operations yourself.
You need a fulfillment company when your order volume starts to grow, when managing inventory, orders, shipping, and returns becomes challenging, or when you want to focus on marketing and increasing sales rather than dealing with day-to-day operations.
If you are spending a significant amount of time managing inventory, orders, shipments, and returns, or if operational tasks are beginning to hinder your business growth, this is a clear sign that it is time to partner with a professional fulfillment provider.
Yes. Products and operations can be transitioned smoothly without affecting sales. In many cases, merchants can start fulfilling orders through STOX on the same day the products are received or by the following day.
Yes. Once the products are received, inspected, and entered into the system, order processing can begin as quickly as possible, depending on the nature of the products and the size of the shipment.
One of the biggest challenges for e-commerce business owners is getting caught up in day-to-day operations at the expense of growth. STOX helps merchants eliminate the burden of warehousing, fulfillment, shipping, and returns, giving them the time and insights needed to focus on scaling their business and increasing sales.
By speeding up order fulfillment, enhancing the customer experience, reducing operational errors, and improving delivery success rates, all of which have a direct impact on customer satisfaction and sales growth.
Instead of bearing the costs of warehouses, labor, systems, and operational management, STOX provides a ready-to-use operational infrastructure that enables merchants to benefit from economies of scale and lower fixed expenses.
Customers choose STOX for its operational flexibility, advanced technology, specialized team, and competitive pricing, as well as its ability to adapt to the needs of different types of e-commerce businesses.
STOX stands out through its advanced operating system, intelligent shipping carrier management, real-time inventory and order tracking, fast execution, and a specialized team dedicated to enhancing both the merchant and customer experience.
Shipping companies are responsible only for transporting orders, whereas STOX provides a complete operational ecosystem that includes warehousing, inventory management, order fulfillment, shipping, collections, returns handling, and operational reporting.
Yes. STOX enables startups to grow without making significant investments in warehouses or operations teams, allowing them to focus on marketing and increasing sales.
Yes. Our systems and processes are designed to support companies and brands that manage thousands of orders and thousands of products.
STOX relies on advanced operational infrastructure and a strong network of partners that enable merchants to reach customers efficiently. We also have ongoing expansion plans to establish additional fulfillment centers in various markets and regions.
Yes. Our operations and infrastructure are built to handle peak seasons and major promotional events such as Black Friday and other seasonal campaigns without compromising service quality or fulfillment speed.
Yes. STOX’s operational infrastructure and systems are designed to support growth and scale, enabling us to efficiently manage large volumes of orders and products.
STOX serves more than 1,000 merchants and online stores across a wide range of industries.
STOX maintains inventory accuracy of up to 99.9% and order fulfillment accuracy of up to 99%, supported by rigorous operating standards and continuous quality control processes to ensure the highest levels of service quality.
The STOX team receives and inspects products, verifies them against the supply information, and then adds them to inventory, making them available for sale through the system.
STOX provides more than 2,000 square meters of operational and storage space, designed to accommodate a wide range of products and support the growth of e-commerce businesses.
Yes. STOX provides a comprehensive dashboard that allows you to monitor inventory, product movements, and available quantities in real time from anywhere.
Yes. Inventory is updated in real time after every sale, return, or new product replenishment.
Yes. All inventory, order, and supply movements are recorded in real time within the system, giving you complete visibility around the clock.
The system automatically sends alerts when stock levels reach the minimum threshold defined by the merchant for each product.
Yes. You can track inbound shipments from the moment a supply order is created until the products are received, inspected, and added to inventory through the dashboard.
No. STOX systems are designed to handle thousands of SKUs and products, meeting the needs of growing stores and large brands.
Yes. You can easily manage multiple brands and product portfolios from a single account.
Yes. STOX supports the management of multiple stores and sales channels through a unified platform, enabling you to oversee all operations from one place.
Yes. Different handling instructions and operating policies can be customized for each product based on its nature and packaging or shipping requirements.
Yes. Separate operating, packaging, and shipping procedures can be customized for each brand according to its specific requirements.
Fragile products are evaluated by the operations team, and appropriate packaging and protection standards are applied to ensure they arrive in the best possible condition.
Yes. Many types of liquid products and cosmetics can be stored, with suitable handling and packaging procedures applied to ensure their safety.
STOX does not accept products that are prohibited or restricted by regulatory authorities or shipping carriers, such as hazardous materials, flammable substances, and certain products that require specialized storage conditions that are not currently available.
Fulfillment is a comprehensive service that includes product storage, inventory management, order processing, packaging, delivery to shipping carriers, and the management of returns and collections.
Once an order is received, the operations team picks the required items from inventory, prepares and verifies them, packages them according to predefined standards, and then hands them over to the shipping carrier.
Pick & Pack is the process of selecting the required products from inventory, preparing them, packaging them, and getting them ready for shipment in a professional and accurate manner.
All orders are processed and handed over to shipping carriers on the same business day, in accordance with the established operating schedules.
Yes. In most cases, orders are processed and delivered to shipping carriers within the same operating day.
Yes. Our operational infrastructure and team are equipped to handle peak seasons and significant increases in order volume.
Sudden increases in order volume are not an issue. STOX’s operations are designed to support continuous growth and scalability.
No. STOX manages all operational activities related to inventory, order fulfillment, shipping, and returns, eliminating the need to build and maintain an internal operations team.
Yes. Samples, gifts, or additional products can be included based on each merchant’s policy.
Yes. Promotional inserts, coupons, and other marketing materials can be added to orders.
Yes. Thank-you cards and personalized messages can be added to enhance the customer experience and strengthen brand loyalty.
Yes. Custom packaging materials can be used to meet your brand’s requirements.
Yes. Orders can be packed using your own branded boxes and materials to enhance the customer experience.
Yes. Packaging methods can be customized for each product or product category according to its nature and shipping requirements.
Yes. STOX supports the fulfillment of bundled products, kits, and special promotional offers with ease.
Yes. STOX supports various promotional campaigns, including Buy One Get One (BOGO) offers.
Yes. Orders can be created manually through the dashboard with ease.
Yes. Large volumes of orders can be uploaded at once through Excel files or through system integrations.
Yes. Orders can be received from your online store, various sales platforms, manual entry, or Excel file uploads.
STOX partners with a wide range of leading shipping carriers in the Egyptian market to provide extensive geographic coverage and maximize delivery success rates across different product categories.
Yes. You can designate a specific shipping carrier for all your orders or for selected order categories based on your business requirements.
Yes. STOX supports multiple shipping carriers simultaneously to optimize operational performance and improve delivery rates.
STOX uses intelligent shipment allocation based on the customer’s location, delivery speed, delivery success rates, and product characteristics, helping improve performance and reduce returns.
Yes. The system automatically assigns shipments to the most suitable carrier based on operational criteria to achieve the best possible outcomes.
Yes. Specific shipping carriers can be assigned to particular products or geographic regions according to your business strategy.
Yes. You can monitor the status of all shipments in real time through your dashboard.
Yes. STOX provides reports that help merchants monitor carrier performance, delivery rates, success ratios, and overall operational results.
Yes. STOX supports Cash on Delivery services through its network of contracted shipping carriers.
Yes. The STOX team follows up on collections with various shipping carriers to ensure accurate records and timely settlements.
STOX consolidates and manages your receivables from multiple shipping carriers and settles them through a structured and transparent payment cycle.
Settlement cycles vary depending on the business model and operating plan and may occur multiple times per week.
No. STOX handles collections and financial reconciliations with shipping carriers, saving you time and administrative effort.
Yes. You can track collections and financial reconciliations through a unified system and clear reporting tools.
Yes. Next-day delivery services are available in many areas, with ongoing plans to expand faster delivery options.
STOX is actively expanding into new markets, and additional services and destinations will be announced in the near future.
Yes. STOX’s operational infrastructure is designed to support merchants’ future expansion plans both within Egypt and internationally.
